--- title: Live Chat Solutions | Triggerfish MarTech description: Digitising chosen processes and handling common queries interactively through your website can generate valuable data about your customers. image: https://www.triggerfish.agency/hubfs/tf-og.png --- [Triggerfish MarTech Sitecore Platinum Partner](https://www.triggerfish.com.au/) - [How We Work](https://www.triggerfish.agency/experience) - [Impact Stories](https://www.triggerfish.agency/impact-stories) - [Solutions](https://www.triggerfish.agency/solutions) - [Insights](https://www.triggerfish.agency/insights) [Start a project](https://www.triggerfish.agency/contact-us?hsLang=en) # Live Chat Solutions Give your support teams the ability to streamline their services and increase retention by keeping customers loyal through integrated productivity tools like live chat. ## Bring customers closer to your brand Digitising chosen processes and handling common queries interactively through your website can generate valuable data about your customers, while giving them another option for interacting with your business. Backed by data, we have seen that taking a customer experience first approach to your Live Chat will prove the value of a digital medium for answering low impact questions. These solutions will have a positive impact on customer experience, will improve your acquisition and retention cycle, and bring customers closer to your brand. But, like the introduction of any new digital solution in your business, there are a number of key things to consider before taking the leap. ![live-chat-2](https://www.triggerfish.agency/hubfs/live-chat-2.svg) ## Benefits of Live Chat ![Ideal_Customer_purple_dark](https://www.triggerfish.agency/hubfs/Ideal_Customer_purple_dark.svg) Understand buying behaviour ![Personalised interactions with your customers](https://www.triggerfish.agency/hubfs/Initial_questions_purple_dark.svg) Personalised interactions with your customers ![Streamlined business processes](https://www.triggerfish.agency/hubfs/plan_of_action_purple_dark.svg) Streamlined business processes ![Better connect with customers](https://www.triggerfish.agency/hubfs/Personas_purple_dark.svg) Better connect with customers ![On-the-spot conversations](https://www.triggerfish.agency/hubfs/Task_list_purple_dark.svg) On-the-spot conversations ![Integrated calendar bookings](https://www.triggerfish.agency/hubfs/Calendar_purple_dark.svg) Integrated calendar bookings ## [Free Download MarTech Ops Manifesto Download now ![Martech Manifesto_dual](https://www.triggerfish.agency/hs-fs/hubfs/Martech%20Manifesto_dual.webp?width=1000&height=809&name=Martech%20Manifesto_dual.webp)]({url={type=CONTENT,%20content_id=101647650665,%20href=https://www.triggerfish.agency/martech-ops-manifesto,%20href_with_scheme=null},%20open_in_new_tab=false,%20no_follow=false,%20sponsored=false,%20user_generated_content=false,%20rel=}) ![ooorganize (1)](https://www.triggerfish.agency/hubfs/ooorganize%20(1).svg) ## Things to Consider when Implementing a Digital Chat Solution ![Change Management](https://www.triggerfish.agency/hubfs/Not_same_page_green_dark.svg) ## Change Management - Stakeholder Support - Job Security - Solution Ownership - Documentation - ½ day Business Direction Workshop ![Daily Tasks](https://www.triggerfish.agency/hubfs/Calendar_green_dark.svg) ## Daily Tasks - Task Management - SMEs for specific queries - Knowledge Transfer - Training requirements ![Automation](https://www.triggerfish.agency/hubfs/Automation_green_dark.svg) ## Automation - Query Automation - Q/A Information set - Machine Learning - Optimisation ![TBOS_green_dark](https://www.triggerfish.agency/hubfs/TBOS_green_dark.svg) ## Change Management - Change Management - Manage a Scorecard - Metrics to improve - Operational Cadence - Don't overthink it ## Live Chat for Residential Intake Specialists After working with Triggerfish, BlueCare now have an integrated chat and calendar booking system that their customer service centres, and onsite residential intake specialists can operate across their diverse physical locations.  Residents and their families now benefit from a more personalised, user friendly and intuitive web experience, while their interactions give the BlueCare team with information to ultimately help service the community in the best way they can. ![UnitingCare](https://www.triggerfish.agency/hubfs/Unitingcare.svg) ![BlueCare](https://www.triggerfish.agency/hubfs/bluecare_hard_crop.svg) ![email_sign_up](https://www.triggerfish.agency/hubfs/email_sign_up.svg) ### Subscribe to insights Quick reads about everything MarTech in your industry. ## Related Insights [More insights](https://www.triggerfish.agency/insights?hsLang=en) ### [![Triggerfish & BlueCare announced as Finalist in the 2024 Sitecore Experience Awards](https://www.triggerfish.agency/hubfs/SEA24-Finalist_social_image_option1_18Aug2024.jpg) Triggerfish & BlueCare announced as Finalist in the 2024 Sitecore Experience Awards Triggerfish & BlueCare (a brand of UnitingCare Queensland) recognised as a global Finalist in the 2024 Sitecore Experience Awards in the Best Experience Transformation category. Only two Australian business have been recognised in this category this year. 10.09.2024 | By Mirko Roettgers](https://www.triggerfish.agency/insights/triggerfish-bluecare-announced-finalist-in-the-2024-sitecore-experience-awards?hsLang=en) ### [![Optimising Teams with Performance-Centric MarTech Structures](https://www.triggerfish.agency/hubfs/Imported_Blog_Media/Compliant%20martech%20financial%20services.jpg) Optimising Teams with Performance-Centric MarTech Structures In today’s fast-paced digital landscape, the structure of your MarTech (Marketing Technology) team can make or break your ability to deliver high-performance marketing outcomes. A Performance-Centric MarTech Structure is key to not only driving efficiency but also to maximizing the impact of your marketing efforts. 09.08.2024 | By Mirko Roettgers](https://www.triggerfish.agency/insights/optimizing-teams-with-performance-centric-martech-structures?hsLang=en) ### [![Modernising MarTech Team Structures: Aligning Skills and Culture for Modern Marketing Functions](https://www.triggerfish.agency/hubfs/rudrendu-sharma-PftSGNvWTww-unsplash.jpg) Modernising MarTech Team Structures: Aligning Skills and Culture for Modern Marketing Functions Welcome to part 5 of our 5-part series that will explore the composable strategies and the top 4 marketing priorities in 2024. 11.06.2024 | By Mirko Roettgers](https://www.triggerfish.agency/insights/modernising-martech-team-structure?hsLang=en) ### Hear more about the clear path you could build We guarantee you will move faster than you ever believed was possible. ## Not sure how to get your next project started? Talk to our team of experts today to see how we can help. [Speak to our team](https://www.triggerfish.agency/contact-us?hsLang=en) - [How We Work](https://www.triggerfish.agency/experience) - [Impact Stories](https://www.triggerfish.agency/impact-stories-old) - [Solutions](https://www.triggerfish.agency/solutions) - [Insights](https://www.triggerfish.agency/insights) - [Contact us](https://www.triggerfish.agency/contact-us) - [Careers](https://www.triggerfish.agency/careers) - [Strategy](https://www.triggerfish.agency/solutions/strategy) - [Design](https://www.triggerfish.agency/solutions/design) - [Build & Execution](https://www.triggerfish.agency/solutions/build-execution) - [Performance Optimisation & Growth Driven Design](https://www.triggerfish.agency/solutions/performance-optimisation-and-growth-driven-design) Quick links - [How We Work](https://www.triggerfish.agency/experience) - [Impact Stories](https://www.triggerfish.agency/impact-stories-old) - [Solutions](https://www.triggerfish.agency/solutions) - [Insights](https://www.triggerfish.agency/insights) - [Contact us](https://www.triggerfish.agency/contact-us) - [Careers](https://www.triggerfish.agency/careers) - [Strategy](https://www.triggerfish.agency/solutions/strategy) - [Design](https://www.triggerfish.agency/solutions/design) - [Build & Execution](https://www.triggerfish.agency/solutions/build-execution) - [Performance Optimisation & Growth Driven Design](https://www.triggerfish.agency/solutions/performance-optimisation-and-growth-driven-design) ## Locations ### Brisbane (Headquarter) Unit 4/173 Moray St,New Farm, QLD 4005 Sydney, Hyderabad, London [Connect with us on LinkedIn](https://www.linkedin.com/company/triggerfishmartech/) ©2023 Triggerfish Corporation Pty Ltd. | [Privacy Policy](https://www.triggerfish.agency/privacy?hsLang=en) | ABN 92 614 610 785 ![](https://px.ads.linkedin.com/collect/?pid=1325452&fmt=gif)